1) Where do I meet my driver at MBJ, and how quickly do we depart for Calatonia? ›
After customs, walk into the arrivals hall and go directly to Desk 4—our official in-terminal location at MBJ. A uniformed rep greets you by name, helps with luggage, confirms your reservation, and escorts you to your reserved 100% private vehicle a short walk away.
Because dispatch happens inside the airport, most guests leave within minutes of reaching Desk 4—no curbside guesswork, taxi lines, or delays—just a smooth handoff to your driver and a direct ride to Calatonia.
Inside-Airport Check-inEscort to VehicleFast Departure2) Is it truly private and non-stop? What’s the typical drive time? ›
Yes—every transfer is 100% private and non-stop. No shared vans, no intermediate drop-offs. Once you depart MBJ, you go straight to your hotel in Calatonia.
Usual travel time is about 20–35 minutes, depending on traffic and time of day. Your chauffeur takes the most efficient route and drives smoothly so the cabin stays calm and comfortable after your flight.
- Direct routing along the resort corridor
- No detours or shared riders
- Safety-first, professional driving
3) What are the pricing & payment options? Do you provide child seats and handle luggage? ›
We keep pricing transparent with best-value rates. You can pay on arrival (cash or card), or prepay securely before you fly—whatever suits you.
Families are covered: complimentary child seats are available on request. Tell us age/weight in advance so we stage the correct seat type. Vehicles are assigned to fit your party and baggage (strollers included), and chauffeurs manage your bags carefully from terminal to drop-off.
- Payment: Cash/card on arrival or secure prepayment link
- Child seats: Free on request, properly sized
- Luggage: Vehicle matched to your bags; careful handling included
4) What’s included with the Mercedes-Benz upgrade vs. the standard private shuttle? ›
The Mercedes-Benz upgrade offers a quieter cabin, premium ride quality, and a refined arrival—ideal after long flights or for special occasions. You still get our core strengths (Desk 4 meet-and-greet, on-time pickup, and non-stop routing) with a more luxurious feel.
The standard private shuttle remains an excellent value: clean, air-conditioned, late-model vehicles with the same speed and coordination. Both options are private, punctual, and professionally chauffeured—choose what fits your style.
- Mercedes-Benz: Premium comfort, quieter ride, refined finish
- Standard Shuttle: Best value with identical dispatch speed
- Both: 100% private • Non-stop • Desk 4 meet-and-greet
5) How do you handle flight delays or trouble finding Desk 4? What support is available? ›
We monitor flights and adjust dispatch around real arrival times. If immigration or customs takes longer than expected, our desk keeps your chauffeur updated so pickup remains smooth and timely.
If you don’t immediately spot Desk 4, look for the numbered desks along the arrivals hall wall or ask airport staff. You can also reach us instantly via WhatsApp or call +1 (876) 894-1619—we’ll guide you and meet you where you are if needed.
- Real-time flight monitoring & flexible pickup
- Live support: WhatsApp +1 (876) 894-1619 or call
- Clear signage directing you to Desk 4 in the arrivals hall