When it comes to airport transportation and private tours, customer support can make or break your experience. At Best Jamaica Tours, we treat support like service — fast, human, and reliable. Viator, by contrast, funnels customers through overseas call centers with no direct connection to the ground team in Jamaica. And when something goes wrong, you're often stuck in an endless loop of emails and generic replies.
🤝 Real People. Real Solutions.
At Best Jamaica Tours, your questions are answered by experts who work in the business every day — not someone reading a script from another country. Whether you need to update your flight number or ask for a child seat, our team is ready via WhatsApp, email, or phone.
In fact, your driver might be in the office when you call. Need to make a change last minute? Want to confirm your pickup time? Left your sunglasses in the van? One call settles it — fast and stress-free.
⭐⭐⭐⭐⭐ “Our driver Leroy was so helpful, and when we left something in the van, we had it back in 20 minutes. That’s real service.”
📉 The Disadvantages of the Call Center Loop
Here’s what happens when you book through Viator or another reseller:
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You contact customer service and wait hours (or days) for a reply
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You speak with someone not located in Jamaica
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They contact the local provider (if they can reach them)
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By the time the message filters through, the moment is gone
Whether it’s a missed pickup, a refund request, or a forgotten item, these delays can ruin the start or end of your vacation.
🧠 We’re Students of the Game
At Best Jamaica Tours, we never stop learning. We believe that greatness comes from study — and we are students of this business. That’s why we constantly train, refine, and improve how we care for guests. Our in-house team knows the business, the island, and most importantly — knows how to take care of people.
With Best Jamaica Tours, one phone call is all it takes. Our team is on the ground, and your driver might still be nearby. We reunite guests with lost items quickly — no ticket numbers or long wait times.
Yes! Need to update your pickup time or change your destination? Just message us via WhatsApp or call. Our in-house team handles your request in real-time. No waiting on Viator to reach out to someone on our behalf.
Absolutely. We’re based right here in Montego Bay. When you reach out to Best Jamaica Tours, you're speaking directly with someone who knows the roads, the resorts, and the real-time logistics of your transfer.
We care. We’re students of this business — always learning and improving. Our team is trained to anticipate guest needs and provide real-time solutions with Jamaican warmth and professionalism.
With Viator and other global resellers, your support request often goes through layers of people who aren't in Jamaica. That means delays, miscommunication, and no control. Best Jamaica Tours solves problems fast — because we’re here with you.